Responsible Gaming

Gaming Should Be Entertainment

At metro-greens.in, we believe that online gaming on 1win should be enjoyed as a form of entertainment only. Gaming is never a reliable way to earn money or solve financial problems. Always play within your means and only wager what you can afford to lose.

Age Verification

1win is available only to players who are 18 years of age or older, or the legal age for gaming in India, whichever is higher. We strictly enforce age restrictions to protect minors. By using our platform, you confirm that you meet the legal age requirement in your jurisdiction.

If you are under the legal gaming age, please do not register or play on 1win.

Warning Signs of Problem Gambling

Recognise these warning signs in your gaming behaviour:

• Chasing losses by betting more money to recover what you've lost
• Gambling with money intended for essential expenses (rent, bills, food)
• Hiding your gaming activity from family, friends, or partners
• Spending more time and money on gaming than intended
• Neglecting work, studies, or personal relationships due to gaming
• Feeling anxious, irritable, or restless when not gaming
• Lying about the amount of time or money spent on gaming
• Borrowing money or going into debt to finance gaming
• Failed attempts to cut back or stop gaming
• Using gaming to escape problems or difficult emotions

If you experience any of these signs, please seek help immediately.

Self-Help Tools Available on 1win

1win provides responsible gaming tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period
• Loss Limits: Set a maximum amount you are willing to lose within a set timeframe
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you are losing control
• Session Limits: Set a maximum duration for your gaming sessions

We encourage you to use these tools proactively. Access these features through your 1win account settings.

Get Help – Support Organizations

If you believe you have a gambling problem, professional help is available. Contact these organisations:

India

• All India Institute of Medical Sciences (AIIMS) – Psychiatry Department
  New Delhi and other locations across India provide counseling and treatment for gambling addiction.

International Support Services

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Free confidential support for problem gambling
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Confidential support and treatment services
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
  Evidence-based prevention and treatment
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
• Bundeszentrale für gesundheitliche Aufklärung (Germany)
  Provides information and support resources on problem gambling

All services listed above are independent organisations and offer free, confidential assistance.

Take Action Today

If you recognise any warning signs of problem gambling in yourself or someone you know, seek professional help immediately. Do not delay – support is available and recovery is possible.

Remember: Gaming should always remain fun and within your control. If it stops being enjoyable or begins affecting your life negatively, reach out to one of the support organisations listed above.

Your wellbeing is important to us. Play responsibly.